How Commission Model Is Closely Related To Quality Of Service

Finally I’ve got back from my vacation in Ukraine and this is the 1st post since then. I haven’t been in Ukraine for 5 years and a lot had changed over there. One thing that really shocked me was the quality of service in bars and restaurants.

In every bar I’ve been, right after we (me and my friends) are placed seated the waiter forgets about us. For example if you need another bottle of beer it may take 15-20 minutes to get it.  So I started wondering why is that. It’s supposed to be in best interests of the owner to maintain high quality of service.

And then I realized! Waiters don’t get tips! That’s why they don’t really care! It’s just not common in Ukraine and other post Soviet Union countries to leave tips the way it goes in US (%15 – %20 of order). People leave only change which is less than $1 in most cases! And the waiters’ salaries are measurable. So why would they bother to care about their customers?

It could be obvious thing that commission model is closely related to quality of service but I didn’ t realize this until I’ve seen the completely opposite side.